Returns
Need to send something back? Start your return online in a couple of minutes. You'll just need your order number and the email address you ordered with.
How to return an item
- Start your return at our Returns Centre with your order number and email address.
- Choose the items and the reason. If an item is faulty or damaged, please add a photo.
- We'll confirm your return and tell you how to send it back. Please don't send anything until your return is confirmed.
Changed your mind?
You have 14 days from receiving your order to tell us you'd like to return it, and a further 14 days to send it back. Items should be unused, uninstalled and in their original packaging. Return postage is paid by you, and we recommend a tracked service. We'll refund you within 14 days of receiving the item back.
Faulty, damaged or wrong item?
Start a return and add a photo, and we'll cover the cost of getting it back. Please tell us about damage in transit within 5 working days of delivery, and about wrong or missing items within 48 hours. We'll repair, replace or refund under the Consumer Rights Act 2015.
Every Sensio product also comes with our 7 year guarantee.
Items we can't take back
TrueFIT cut-to-length strip and other made-to-order or bespoke items can only be returned if they're faulty.
Trade customers
Trade orders are covered by our trade terms and conditions. Please contact your account manager or our team below.
Need help?
If you can't find your order or have a question, call us on 01977 522020 or email info@sensiolighting.com. Returns go to Sensio Ltd, Unit 7 Speedwell Road, Whitwood, Castleford, WF10 5PY.