Privacy Policy

Last updated: 6 October 2026

1. Introduction

Sensio Limited ("Sensio", "we", "us", "our"), company number 06140020, is committed to protecting and respecting your privacy. For the purposes of data protection laws, we are the data controller of your personal data. This means we are responsible for how and why your personal data is used. We process personal data in line with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended from time to time ("data protection laws"). Please read this policy carefully to understand how we treat your personal data.

2. Visitors to our website

2.1 We may collect and process personal data about you when:

  • you complete forms on our website (the "Site"), for example to register, place an order, ask us to contact you, request a brochure or subscribe to our mailing list. This may include your name, address, telephone number and email address;
  • you report a problem with our Site, make a complaint or an enquiry, use our live chat or contact us for any other reason. If you contact us, we may keep a record of that correspondence;
  • you visit our Site, including traffic data, location data, weblogs and the pages you access (see section 2.2); and
  • you give us information in any other way through our Site.

2.2 IP address and device information. We may collect information about your device, including your IP address, operating system and browser type, for fraud protection, system administration and to improve our service.

2.3 Cookies. Our Site uses cookies and similar technologies. We only use non-essential cookies if you agree to them through our cookie banner. Full details are in our Cookie Policy.

2.4 We use your personal data for our legitimate interests in order to:

  • provide you with information, goods and services you have ordered or requested;
  • allow you to use interactive features of our Site when you choose to;
  • present our Site in the most effective way for you and your device;
  • improve our Site and services;
  • deal with any complaints or enquiries; and
  • contact you for marketing where you have signed up for it (see section 6).

2.5 Website links. Our Site may link to third-party websites. Those websites have their own privacy policies and we are not responsible for them. Please read their policies before giving them any personal data.

3. Customers

3.1 When you order goods or services from us, online or by phone, we collect details such as your name, address, payment information, telephone number and email address. We use this information to process your order and meet our contractual obligations. We may also use it to answer questions or feedback about your order, which is in our legitimate interest of providing good customer service.

3.2 To deliver your order, we may share personal data with third parties such as payment providers, couriers, our e-commerce platform, our email service provider and our product review platform.

3.3 We may publish your feedback on our website and marketing materials, with your consent where required.

3.4 We keep your information for as long as we need it to provide the goods or services you ordered, and for six years afterwards. If you have signed up for marketing, we keep your details for the period in section 6.

4. Suppliers

We collect contact names, addresses, email addresses, phone numbers and payment information from our suppliers so that we can contact you about goods or services, place orders and pay you. We keep this data for six years after the goods or services were provided.

5. If you do not provide personal data

Where we need personal data by law or under a contract with you and you do not provide it, we may not be able to perform that contract, for example to supply goods or services. If so, we will tell you at the time.

6. Marketing

6.1 Where you have told us you would like to hear from us, for example by buying from us, subscribing to our newsletter, entering a competition or giving us your details, we may use your personal data for our legitimate interests to send you details of our goods, services, business updates and events.

6.2 You can opt out at any time by clicking "unsubscribe" in any of our emails, or by emailing info@sensiolighting.com or calling 01977 522020 with your name and contact details.

6.3 We use your details for marketing for three years from when you last engaged with us, for example by opening one of our emails.

7. Monitoring and recording

We may monitor and record communications with you, such as phone calls and emails, for quality, training, fraud prevention and compliance. We keep recordings for 30 days.

8. Credit checks

We may carry out a credit check on customers to make credit decisions and to prevent fraud and money laundering. If you receive a low credit score, we may decline to supply goods on credit or ask for payment upfront. If you give us false or inaccurate information and we suspect fraud, we will record this.

9. Legal basis for using your personal data

We only use your personal data where the law allows. Most commonly, we use it:

  • to perform a contract with you, such as fulfilling your order;
  • where we need to meet a legal or regulatory obligation, such as tax, accounting and fraud prevention;
  • for our legitimate interests, as described in this policy, where your interests and rights do not override them; and
  • where you have given your consent, for example to non-essential cookies.

10. Sharing personal data with third parties

10.1 As well as the third parties mentioned above, we may share your information:

  • with our staff, to provide goods or services to you;
  • with service providers who host our website and store data for us, including our e-commerce platform Shopify;
  • with our email marketing provider Klaviyo, to send our emails and newsletters;
  • with analytics and advertising providers, including Google (Google Analytics) and Meta (Facebook and Instagram), only where you have accepted the relevant cookies;
  • with Tolstoy, which runs the product videos on our pages;
  • with payment providers such as Klarna;
  • with our group companies, for internal administration;
  • with professional advisers, including lawyers, accountants, bankers and insurers;
  • with HM Revenue and Customs, regulators and other authorities where required; and
  • with any party to whom we sell, transfer or merge any part of our business. If our business changes, the new owners may use your personal data in the same way as set out in this policy.

10.2 We may disclose personal data to the police, regulators or legal advisers where we are legally required to, to enforce our terms and conditions, or to protect our rights, property or safety, or those of our customers or others. This includes sharing information with other organisations for fraud protection and credit risk reduction.

10.3 We will not sell your personal data.

11. Transfers outside the UK

11.1 We store and manage our own records in the UK. Some of the service providers we use to run our website, send emails and measure our marketing, such as Shopify, Google, Meta and Klaviyo, may process personal data outside the UK, including in the United States.

11.2 Where personal data is transferred outside the UK, we make sure it is protected to the standard required by UK data protection law. We do this by using one or more of the following safeguards:

  • transferring data only to countries the UK Government has confirmed provide an adequate level of protection;
  • for transfers to the United States, using service providers certified under the UK Extension to the EU-US Data Privacy Framework (the "UK-US data bridge"); or
  • using contracts approved for UK transfers, such as the International Data Transfer Agreement or the International Data Transfer Addendum to the EU Standard Contractual Clauses.

11.3 You can contact us for more information about the safeguards we use.

12. Data security

12.1 If you have a password for any part of our Site, please keep it confidential and do not share it.

12.2 No transmission over the internet is completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of information sent to our Site.

12.3 We have appropriate physical, technical and organisational measures in place to protect your information against loss and unauthorised access, use, change or disclosure. We limit access to personal data to people with a business need to know.

13. Your rights

13.1 Please tell us if the personal data we hold about you changes, so we can keep it accurate.

13.2 You have the right to:

  • access the personal data we hold about you;
  • ask us to correct it if it is inaccurate;
  • ask us to delete it, unless we need to keep it for contractual or legal reasons;
  • ask us to restrict how we use it;
  • object to us using it in certain circumstances;
  • receive a copy in a commonly used format and ask us to send it to another organisation, where this applies; and
  • withdraw your consent at any time, where we rely on consent.

13.3 To make a request, email info@sensiolighting.com with your name and the request you would like to make. We may ask for information to confirm your identity. There is normally no fee.

13.4 We will respond within one calendar month. This may be extended by up to two further months if a request is complex or we receive several from you. If we cannot meet a request, we will tell you why, unless the law prevents us.

14. Changes to this policy

We may update this policy at any time and will post any changes on this page. If a change materially affects how we use your personal data, we will let you know. If we want to use your personal data for a new purpose, we will tell you first and, where the law requires, ask for your consent.

15. Contact us

If you have any questions about this policy or how we use your personal data, please contact our data compliance manager:

  • Email: info@sensiolighting.com
  • Phone: 01977 522020
  • Post: Data Compliance Manager, Sensio Limited, Unit 7, Speedwell Road, Castleford, West Yorkshire, WF10 5PY

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we have handled your personal data. We would appreciate the chance to deal with your concerns first.